Privacy Policy

This Privacy Policy explains how Rime Media (“we”, “us”, “our”) collects, uses, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Rime Media acts as the Data Controller for all personal data you provide through our website, social media platforms, email, phone, or any other form of communication.

By using our website or services, you acknowledge that you have read and understood this policy.

We collect and process the following types of personal data when you contact us, submit forms, or use our services:

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2.1 Data You Provide Directly

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• Full name

• Email address

• Phone number

• Property address or job location

• Project details and service requirements

• Messages, attachments, and additional information you voluntarily provide

• Social media profile information when you contact us via Instagram or other platforms

2.2 Automatically Collected Data

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We do not use Google Analytics or third-party tracking tools.
However, Wix, our hosting provider, may automatically collect limited technical data (e.g., IP address) for security and functionality. This processing is covered under Wix’s own privacy terms.

We do not use cookies for analytics or marketing unless Wix requires essential cookies for site functionality.

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3.1 How We Use Your Personal Data

We use your information to:

• Respond to enquiries

• Provide quotations and service information

• Schedule and manage bookings

• Deliver photography, videography, and real estate media services

• Communicate updates or project details

• Maintain internal business and financial records

• Deliver final media files and follow-up support

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We do not conduct profiling or automated decision-making.

3.2 Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contractual necessity – to provide services, manage bookings, and deliver your project

• Legitimate interests – for communication, record-keeping, and business administration

• Legal obligation – for tax, accounting, and regulatory compliance

• Consent – when you voluntarily submit a contact form, email, or message

You may withdraw consent at any time by contacting us.

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4.1 How We Store Your Data

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Your data may be securely stored in:

• Wix contact form systems

• Business email accounts

• Cloud storage used to deliver files (e.g., Google Drive, WeTransfer)

• Internal project management files

We implement reasonable technical and organisational measures to safeguard your data against unauthorised access, alteration, or misuse.

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4.2 Data Retention

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We retain your personal data only for as long as necessary to:

• Provide services

• Comply with legal, tax, and accounting requirements

• Resolve queries or disputes

In most cases, this means retaining information for up to 6 years.

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5.1 Sharing Your Data

We do not sell, rent, or trade your personal information.
Your data may be shared only with trusted third parties that support our business operations, including:

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• Wix (website hosting and form delivery)

• Email service providers

• Cloud storage and file delivery services (e.g., Google Drive, Dropbox, WeTransfer)

These third parties process your data securely and in accordance with UK GDPR.

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6.1 Your Rights Under UK GDPR

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You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your data (“right to be forgotten”)

• Request restriction of processing

• Object to certain types of processing

• Withdraw consent at any time

• Request transfer of your data (data portability)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

More info: ico.org.uk

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6.2 Contact Us

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If you have any questions about this Privacy Policy or wish to exercise your rights, contact:

Email: emir@rimemedia.co.uk

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